Returns & Refunds
Aftersales
We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.
You can start a chat on the bottom right icon or on our contact us page.
Returns
If you’ve changed your mind and need to return an item, you have 2 days from the date of delivery to return your item(s). In-line with our returns policy, your item(s) needs to be:
Exceptions
Non-returnable Items
Certain products and services may not be returned or exchanged, and these include:
Exchanges depend on current stock levels. If we can’t offer an exchange, we can process a refund for you via the original payment method.
We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.
You can start a chat on the bottom right icon or on our contact us page.
Returns
If you’ve changed your mind and need to return an item, you have 2 days from the date of delivery to return your item(s). In-line with our returns policy, your item(s) needs to be:
- Unused and with all parts
- In its original packaging (sealed and with the tags if applicable)
- In a resalable condition
- With its proof of purchase
- You’ll also need to return any free items that came with the product
Exceptions
Non-returnable Items
Certain products and services may not be returned or exchanged, and these include:
- Labor, delivery, and/or installation services
- Gift Cards
- Special orders
- Non-defective, opened video games and computer software
- Items that have been damaged through intentional or accidental abuse
- Bundles: Items bought together as a bundle cannot be returned or exchanged separately.
Exchanges depend on current stock levels. If we can’t offer an exchange, we can process a refund for you via the original payment method.
